Terms And Conditions

Please ensure that you read the information carefully. By placing an order with Zuzu’s Delights, you agree to the policies outlined below.

  • Product Care & Handling

    Once your order has been handed over to you or an external courier arranged by you, Zuzu’s Delights cannot be held responsible for any damage caused during handling or transportation.

    Our products are handcrafted and perishable. Cakes should be stored in a refrigerator, away from direct sunlight and heat, in the box provided. All cakes are best consumed on the day of delivery or pickup.

    Order Pickup

    If your order is not picked up on the agreed date, we typically hold it for up to 48 hours. However, we cannot guarantee the condition or freshness of the product after this period, and such orders are not eligible for refund or replacement.

    Payment Terms

    We do not accept “payment on pickup” due to a high volume of no-shows on pre-ordered cakes and cupcakes, which result in losses for our business.

    Design & Substitutions

    All our cakes are custom-made, and while we aim to match your request as closely as possible, exact replicas or colour matches are not guaranteed. If certain materials become unavailable, we reserve the right to use suitable replacements of equal or better quality.

    Where fresh flowers are provided by the customer, we can place them on the cake for an additional fee. Please note that fresh flowers are not food items and must be removed, including any floral tape or wire, before consuming the cake.

    Non-Edible Components

    Some cakes may contain non-edible elements such as dowels, paper toppers, sugar plaques, wires, or cocktail sticks. Please remove all non-edible items before serving. If unsure, contact our customer service team via WhatsApp:   +2348090566920

    Delivery & Liability

    We take great care to prepare and deliver your order in perfect condition. For deliveries handled by our team, we may take a photograph of the cake and obtain a signature to confirm it was received in good condition. Once delivered, Zuzu’s Delights is not liable for any damage caused thereafter.

    If using an external courier (arranged by the customer), we are not responsible for any damages during transit.

    Please inspect your order upon receipt. If you find that your order is incorrect, incomplete, or damaged, contact our customer service team within 5 hours with photo evidence and proof of purchase. If approved, a credit note or refund may be issued

    Order Cancellation & Refund Policy

    At Zuzu’s Delights, we understand that plans can change. While our products are made fresh to order and generally non-refundable, we do offer flexible solutions under certain conditions.

    1. Advance Orders

    If your order was placed more than 48 hours in advance:

    • You may cancel at least 5 days before the scheduled delivery/pickup date to qualify for a refund.

    • Cancellations made less than 5 days before delivery may not be eligible for a refund, as preparation may have already started.

    • Approved refunds will be processed within 5–10 working days, minus any transaction or processing fees.

    2. Short-Notice Orders

    Same-day or next-day orders are not eligible for cancellation or refund once confirmed and processing has begun.

    3. Flexible Alternatives

    If you’re unable to proceed with the scheduled delivery:

    • We can reschedule the order to a later date.

    • You may transfer the order to another recipient within our delivery area.

    • Or, we can apply the full payment as store credit.

    To access any of these options, please contact us at least 72 hours before the original delivery date.

    4. Non-Refundable Situations

    Refunds will not be granted in the following cases:

    • Incorrect delivery address or recipient details provided by the customer.

    • Failed deliveries due to recipient unavailability.

    • Change of mind within 5 days of delivery date.

    • Products not picked up within 24 hours of agreed date.

    5. Refunds for Damaged Orders

    If your order arrives damaged and was delivered by our in-house team:

    • Contact us within 5 hours of delivery with photo evidence and proof of purchase.

    • If the issue is verified, we may offer a refund or store credit.

    For deliveries made via external couriers, we are not liable for any damage once the product leaves our premises.

    How to Cancel or Reschedule

    To cancel or make changes to your order, please contact us on WhatsApp at  +2348090566920 with your order number and reason for the request.